People complain about FREE things and expect things to happen. IMO, so long as the programmer (In this case Shadow) knows of the problem or problems, it's done. If it gets fixed, great! If not, oh well. It's a FREE piece of software.
I have used 2 free programs before and ran into problems on both. (I shale keep the programs and writers anonymous) One of them responded as fallows "Thank you for informing me of this problem, let me know what's the configuration you are running so I can look into it" The next day, the problem was resolved, and a new version was released. The programmer thanked me for bringing up the issue. Well, I responded as fallows "Thank YOU for fixing the problem. I know it's a small program, but it's free. Not everyone can do that stuff, and when it's free it can be even harder" Needless to say, I am still grateful for the repairs.
The other one, well, I sent an E-Mail in and I basically got shut down. They at first rudely informed me that they were not going to work on that software anymore, as people are greedy and don't care about the time put into writing. I responded saying that I was sorry that they were having problems with that, but that I am happy that I was at least informed that the program development has stopped. Eventually I got a response, saying thanks for understanding and apologizing for the original reply. Well, I responded it was OK, and that there were no hard feelings and that was the end of it.
Either way, people MUST remember that if something is free, and there are problems, it's SOLELY up to how the person who made it is treated and if they even have time to fix it. They don't need to be bombarded by people telling them there software is all messed up, and that they should fix it. I completely agree with Shadow's response, and as you can see, I firmly believe it's Shadow's choice on what to do, NOT us because it is FREE software.